Field Notes ·
ATM uptime and branch hours — linking facilities data to performance reviews
Facilities logs and branch scorecards often live apart. Connecting them changes how you judge quiet outlets.
Branch performance conversations often treat ATM downtime as a facilities footnote. Customers experience it as a reason to walk to a competitor two streets away. When uptime logs never meet the scorecard, operations understates the drag on transaction volume.
A simple join
We ask clients for daily ATM availability by machine, plus planned maintenance windows. Overlaying that with counter transaction volume shows whether a soft week was demand, staffing, or machine health.
Branch hours deserve the same care
Typhoon signals and extended holiday hours in Hong Kong create legitimate volume swings. Without an hours adjustment, year-on-year charts punish branches that followed head-office closures. Record the hour changes once, apply them consistently, and stop debating the same storm every rainy season.