Field notes

Notes from branch scorecard work

Short pieces on the decisions that show up again and again in Hong Kong operations reviews.

City street with bank branch frontages along a commercial corridor

Why branch peer groups fail when you only split by region

Geographic regions hide footfall and premises differences that distort Hong Kong branch scorecards.

 Customer service counter inside a bright commercial interior

Building a teller productivity measure that branch managers will trust

Teller counts without context create resistance. Here is how we frame productivity for Hong Kong retail floors.

 Printed financial charts and a calculator on a wooden desk

Month-end packs that survive EXCO without a midnight rewrite

Practical habits for operations reporting packs that stay readable under board pressure.

 Banking hall interior with digital screens and waiting area

ATM uptime and branch hours — linking facilities data to performance reviews

Facilities logs and branch scorecards often live apart. Connecting them changes how you judge quiet outlets.